Metrics and Models for Evaluating the Quality and Effectiveness of ERP software
By Geoffrey Muchiri Muketha , Elyjoy Muthoni Micheni.
Description
Enterprise resource planning (ERP) is a class of integrated software that uses software technologies to implement real-time management of business processes in an organization. ERPs normally cut across organizations, making them large and complex. Software researchers have for many years established that complexity affects software quality negatively and must therefore be controlled with novel metrics and models of evaluation that can determine when the software is at acceptable levels of quality and when not.